After sales service is the key to the success of outboards business, so we strongly suggest your technicians or engineers to attend our 1 or 2 days free training program of maintenance, service and repair in our Suzhou plant.
Regarding the warranty period, we can give you longer time for non-commercial users than commercial users.
Pls be noted that our warranty covers spare parts for replacement due to our manufacturing fault but does not cover spare parts and air shipping cost due to wrong operation or misuse, and does not cover labor cost. This is because we don't restrict margins on our dealers and our prices are low set which do not include the margins for labor maintenance and air shipping cost.
We have professional English-speaking service manager, leading a team and following our customers every day via email, MSN or phone, even visiting our customers for training and repairing at spot.
For USA & Canada customers, We have a toll free hotline to offer 24/7 technical service and support.
We have also specific parts manager, leading a team and assuring accurate and prompt parts & accessories delivery.